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I first encountered Jonathon through his paper (co-authored with Rob Cross) "Structural properties of work groups and their consequences for performance," which you can request from Cummings here. This research reveals a negative relationship between heirarchical team structure and performance in complex non-routine tasks, over 182 small work groups in a global service organization.
Copyright (c) 2005 Connective Associates, except where otherwise noted.
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